Organization Settings
The Organization Settings page displays information associated with the organization including license details and organization-wide settings.
Click 
to edit the organization name and time zone, and click Save after changes have been made.
to edit the organization name and time zone, and click Save after changes have been made. License Details
This section displays license details for Faronics Deploy, Anti-Virus, and Ticketing (Pro) such as the Current Plan, how many licenses are In Use, the number of computers Seen In Last 30 Days, the number of computers Not Seen In Last 30 Days, and the number of Days Left for the license validity.
Click View Details to see the start and end dates of the license, number of license, and the number of days the license remains valid.
Click Extend to extend the license subscription. Enter your Name, Company, Contact information and message, and click Submit.
Click Add License to purchase more licenses. Enter your Name, Company, Contact information, the number of licenses you want to add and message, and click Submit.
Organization-wide Settings
• 2-Factor Authentication (For all users) – Select this option to enable/disable 2-Factor Authentication for all users.
• Hide Anti-Virus – Select this option to enable/disable access to Anti-Virus.
 | Anti-Virus must be removed from all policies before you can hide this feature. |
• Enable Ticketing – Select this option to enable managing tickets through the console, or allow users to submit tickets using a customized ticketing form through the Windows Notification Bar, or submit tickets through email.
Through the Windows Notification Bar
Customize the ticketing form template which will be used to send tickets through the computer.
> Click Here to Edit the Form – Select this option to customize the ticketing form template:
~ Title – Assign a title to the ticket.
~ Content – Use this space to create a message encouraging your audience to provide details of the issues they are dealing with if preferred.
If not customizing a message, the default message will be Please provide details about the problem you’re facing with your computer below.
~ Help Text – Use this space to provide more information to your users. As an example, you can inform the users the process involved after they have submitted a ticket, how long it will take to respond (if possible), and other details as needed.
If not customizing a message, the default message will be This will be sent to your IT Admin. You will also receive a confirmation email with a ticket ID once the ticket has been submitted successfully.
Click Preview to do a quick review of your ticket form template.
This setting will take effect on computers after users log off and log on again.
Through Email
There are a few options for managing tickets submitted through email:
> Option 1: Receive and reply to ticketing emails using a Faronics Ticketing Email Address.
> Option 2: Receive ticketing emails using a customized email address.
> Option 3: Reply to ticketing emails using a customized email address.
Click Map Ticketing Emails to configure the settings for mapping ticketing emails.
> Enter Subdomain Name
When mapping ticketing emails for the first time, you will be asked to provide a subdomain name, which will be used to identify your account for ticketing, and will serve as the Faronics Ticketing Email Address.
The example below uses My Company as the subdomain name.
mysite@mycompany.deploytickets.com
If you are not configuring a custom email address to send notifications and replies to users, the Faronics Ticketing Email Address will be used to send and receive tickets, notifications, and replies.
 | Once a subdomain name has been specified, it cannnot be edited or changed. To make changes, you will need to contact Faronics support. |
After the subdomain name has been specified, clicking Map Ticketing Emails brings up a popup window where you can configure more settings for mapping ticketing emails.
> Click the designated Edit icon under Forward Tickets From Custom ID and configure the following:
~ Faronics Ticketing Email Address – This is the email to where the ticketing emails will be received and sent (option 1). The Site name is the default user name. You can specify a different user name if preferred. Email address format should not include special characters.
The example below uses My Site as the Site name.
mysite@mycompany.deploytickets.com
~ Set up Custom Email Address – Enable this option and specify a Custom Email Address if you want to receive incoming ticketing emails using a custom email address (option 2). When enabled, you need to configure your email account to forward incoming emails to the specified Faronics Ticketing Email Address.
~ Send Email via Custom Email Address – Enable this option if you want to send updates for tickets using the custom email address specified (option 3). When enabled, domain ownership must be verified and DNS records must be set.
Verify Domain Ownership
To verify domain ownership, set up your DNS records by adding CNAME records to your DNS server to configure DKIM and click Verify DNS Records.
 | After verifying the DNS records, make sure that your provider did not automatically append your domain name to the Name. The example below shows the domain name deploytickets.com appended at the end of the value: examplednsrecord._domainkey.deploytickets.com You must remove the domain name from the end of the value. |
Set up SPF Records
If your domain does not have an existing SPF record, publish a TXT records with the following value:
v=spf1 include:amazonses.com ~all
If your domain already has an SPF record, modify the existing record to the following format:
v=spf1 include:existingrecord.com include:amazonses.com ~all
Click Verify SPF Records.
Only users with Super Administrator permission right will be able to turn it on or off.
To view the submitted tickets, go to Tickets.
• Enable support for Windows Package Manager (winget) – Select this option to allow installing and managing winget apps through Deploy console.